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FAQ
Will my OCCs expire?
OCCs are valid for 2 calendar years. For example, OCCs earned between January 1, 2025, and December 31, 2025, will expire on December 31, 2027.
How can I check when my OCCs will expire?
You can check your OCCs expiration date in your account’s balance history.
I have two accounts. Can I transfer my OCCs from one account to another?
No, OCCs cannot be transferred between different accounts.
Can OCCs be transferred to others?
No, OCCs are non-transferable and can only be used by the account holder.
What should I do if I haven’t received my OCCs?
Please check your balance history for details on your OCCs. Normally, it takes less than 1 hour for OCCs to be credited to your account.
*OCCs earned from purchasing main units will be issued by the end of May 2025.
*OCCs earned from purchasing main units will be issued by the end of May 2025.
What should I do if I notice an incorrect OCCs balance?
If you believe your OCCs balance is incorrect, please send us an email with the subject: [Incorrect Balance-Owner Club] to after-sales@speediance.com, and our team will assist you in resolving the issue.
