Limited Warranty

1. Within the scope of this warranty, Speediance is only responsible for loss or damage to the product that occurs while it is in Speediance’s custody or during transportation for which Speediance is responsible.
2. Speediance is not liable for any loss or disclosure of data stored in the product, including confidential, proprietary, or personal information.
3. Speediance, its affiliates, suppliers, distributors, or service providers shall not be liable for any damages resulting from data corruption, loss, damage, or disclosure, nor for any special, incidental, punitive, indirect, or consequential damages (including, but not limited to, loss of profits, business revenue, goodwill, or anticipated savings).
4. By accepting Speediance’s warranty service, you agree that Speediance’s total liability shall not exceed the amount you paid for the product, except where personal injury (including death) or property damage is caused solely by Speediance’s actions, in which case Speediance shall be liable in accordance with applicable local laws and regulations (you agree to waive any punitive penalties imposed on Speediance under local consumer protection laws in such cases). Where personal injury or property damage is caused jointly by Speediance and you or any third party, you bear the burden of proof regarding causation, and Speediance shall assume corresponding liability within the scope of applicable law (you agree to waive any punitive penalties imposed on Speediance under local consumer protection laws in such cases). The limitation of Speediance’s total liability to the amount paid for the product does not apply to cases involving personal injury (including death), real property damage, or tangible personal property.

Warranty Coverage

1. The Speediance product was purchased from official Speediance channels or authorized distributors.
2. The product experiences a performance failure caused by non-human factors within the specified warranty period.
3. The product was purchased for personal or household use. (Products purchased for commercial purposes require a separate purchase agreement and warranty terms with Speediance.)
4. A valid proof of purchase (such as an order number, invoice, or receipt) and the product serial number must be provided.
5. The customer needs to contact the after-sales service team at after-sales@speediance.com within 30 days of discovering the fault and immediately stop using the product to prevent further damage.

How to Obtain Warranty Service

1. Contact Speediance After-Sales Support When contacting Speediance after-sales service, please provide a clear description of the issue with your product.
2. Initial Troubleshooting Speediance will attempt to diagnose and resolve your issue via phone, email, online chat, or remote assistance. In some cases, Speediance may recommend downloading and installing specific software updates. If these measures do not resolve the issue, you may be asked to return the product to Speediance for further evaluation.
   1. Upon inspection, if a performance failure caused by non-human factors is confirmed within the warranty period, Speediance will cover the costs of replacement, repair, and round-trip shipping.
   2. If the product is found to be ineligible for free warranty service, or if the product is damaged during transportation due to the customer’s choice of a non-Speediance-designated carrier, Speediance will charge applicable inspection fees, repair fees (including labor costs), shipping fees, and taxes based on the inspection results. You may choose to proceed with paid repair or have the original product returned. The cost of return shipping for the original product will be borne by you.
3. On-Site Repair Service During the warranty period (for defects caused solely by Speediance product quality issues and not by human factors), Speediance will provide free replacement parts. If you require on-site repair, you may contact Speediance or an authorized distributor to request this service. However, labor costs, accommodation fees (if the one-way distance to the service center or sales point exceeds 150 km), transportation costs, and additional stair-moving fees will be at your expense.
4. Repair and Replacement Options Depending on the nature of the damage, Speediance may provide repair services, including repairing defective parts or replacing them with refurbished parts of the same type. These refurbished items are tested to ensure their functionality and appearance are comparable to new items. Any replaced parts may have different serial numbers. The repaired or replaced product or parts will be covered under the same warranty terms as the original product for the remainder of the warranty period.
5. Service Availability and Regional Variations Speediance may not provide after-sales services in certain regions, and after-sales service policies may vary by location. For services beyond the standard coverage, additional fees will apply. For local information, please contact Speediance after-sales support.

Warranty Period

Exclusions from Warranty

1. Damage caused by non-manufacturing factors, including but not limited to improper installation, use, or disassembly, or failure to follow official instructions or manuals.
2. Direct or indirect damage caused by improper installation or disassembly of the product, such as damage to other personal belongings, walls, or floors.
3. Wear and tear, metal corrosion, performance degradation, or cosmetic damage (including but not limited to scratches, dents, and plastic discoloration) resulting from normal use or causes unrelated to manufacturing or transportation.
4. Damage caused by forced training due to aging or part failure.
5. Damage resulting from unauthorized modifications, disassembly, servicing, or technical support not provided by Speediance (such as improper third-party operations, product settings, or installation).
6. Damage caused by unauthorized circuit modifications, incorrect use of chargers or external power sources, or operating the product with insufficient or defective batteries.
7. Damage caused by reliability or compatibility issues with unauthorized third-party parts.
8. Damage resulting from intentional harm to the product or unauthorized modifications (including tampering with product operating data).
9. Damage caused by exposure to extreme environments, such as high temperatures or corrosive conditions.
10. Damage caused by operating the product in environments with electromagnetic interference or interference from other wireless devices.
11. Damage caused by force majeure events such as fire, flood, earthquake, or electrical accidents.
12. Damage caused by using a non-commercial product for commercial purposes, such as in gyms, hotels, multi-unit residential facilities, or personal training studios.
13. Malfunction or damage of any third-party products, including those integrated into Speediance products upon request.
14. Any software programs, whether pre-installed with the product or installed later.
15. Products or parts with altered or removed identification labels.
16. Damage caused by improper storage, transportation, or handling (such as fire, water immersion, lightning strikes, etc.) during the product’s storage, transport, or use.

Warranty Statements

1. Non-Transferable Warranty The Speediance Limited Warranty is valid only for the original purchaser. If the product is resold, the Limited Warranty will not transfer to the new owner. For products purchased as gifts, the Limited Warranty applies to the owner of the original application account associated with the product. Replacement products do not come with a new warranty; instead, they inherit the remaining warranty period of the original product and are covered under the same terms.
2. Product Diagnostics Returned products will be diagnosed by Speediance. If the defective product is covered under this Limited Warranty, the costs of replacement, repair, and round-trip shipping will be borne by Speediance.
3. Normal Wear and Tear With increased training usage, resistance cables and pulleys may wear out due to long-term friction. This is considered normal wear and tear, not a defect in materials or workmanship. For training experience and safety, regular inspections of the resistance cables are required. If any abnormalities such as thinning, cracks, fraying, or severe wear are observed, training should be stopped immediately and Speediance should be contacted for cable replacement. Inspection and replacement of cables are considered part of routine maintenance. During the warranty period (for non-human factors), Speediance provides free replacement materials; however, the cable must be replaced by the owner. If on-site service is required, Speediance or an authorized distributor may be contacted, but labor, travel, and accommodation costs (if the one-way distance to the service center or sales point exceeds 150 km) will be borne by the requester. Whether replaced personally or through a third party, full understanding of the equipment’s structure and complexity is required to avoid physical damage and safety hazards. All associated risks and costs will be assumed by the requester.
4. No Global Warranty Speediance does not provide global warranty coverage. Warranty services are available only at designated service centers. However, cross-regional repair services may be provided at additional cost.
5. Cross-Regional Repairs If a product purchased in Region A is requested to be serviced in Region B, prior approval from Speediance must be obtained. All associated costs, including customs duties, clearance fees, transportation, and storage, will be borne by the requester.
6. Proper Packaging If a product needs to be returned to Speediance for repair, Speediance must be contacted for the correct packaging method. The product should be packaged according to Speediance’s standard packaging guidelines or in its original packaging. Before shipping, a safety check must be performed to ensure packaging integrity, and any special labels or instructions provided by Speediance must be attached. Damage caused by improper packaging will be the responsibility of the sender. If the original packaging is unavailable, any additional costs incurred from alternative packaging will be borne by the sender.
7. Data Backup If the product contains user-generated data, such data may be lost during the repair process. Therefore, data backup should be completed before sending the product for service. Any data loss resulting from failure to back up data prior to repair will be the responsibility of the sender.
8. Removal of Custom Decorations All custom decorations or items (including but not limited to decorative stickers, artwork, etc.) should be removed from the product before it is sent for service. Speediance will not be liable for any damage to or loss of such custom decorations or items.
9. Post-Repair Shipping If the provided delivery address is incorrect, incomplete, or delivery is refused, any resulting loss or expenses—including reshipment or return shipping fees, handling fees, and storage fees—will be borne by the requester.
10. Timely Receipt of Returned Products Speediance will store products free of charge for 30 days under the following conditions:
    1. Contact cannot be established using the registered information;
    2. Delivery by the logistics provider fails;
    3. Outstanding after-sales service fees have not been paid. After the free storage period ends, a storage fee of USD $30 per day will apply. Prior consent is deemed given and authorization granted for Speediance to dispose of the product in accordance with applicable laws once the storage fee equals the remaining product value or after 90 days of paid storage. Disposal may include auctioning or selling the product to cover outstanding service charges (including storage fees). Speediance reserves all statutory and contractual rights to recover unpaid fees, including the daily storage charge of up to USD $30.
11. Inspection upon Receipt Upon receipt, the product must be inspected for any defects or damage. If any defects or damage are found, Speediance after-sales service must be contacted within 24 hours (or within the period required by local laws). Otherwise, the product will be deemed free of defects. For any inquiries regarding after-sales service policies, please contact Speediance after-sales support.
12. Warranty Termination Speediance reserves the right to terminate warranty service if the product is used in violation of official instructions or the user manual, or if it is used for illegal purposes.

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